Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@peacock-shop.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@peacock-shop.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Processing fees have to beared by the customer.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@peacock-shop.com.
We ship all of our products using either the Swiss Postal System and or DPD.
Shipping within Switzerland: We will ship your order within 3 business days. You can expect your package to arrive within 2-3 business days from the shipping date. VAT will be added at checkout.
Shipping within Switzerland for orders is free
Shipping to the EU: We will ship your order within 3 business days and you can expect to receive your order within 3-5 business days from shipping date.The shipping cost will be calculated at checkout based on the final weight of the order. The prices for our products are listed without the inclusion of VAT.Customs or import duties as well as handling fees and applicable taxes will be charged once the parcel reaches your country. These charges must be paid by the customer.
EU orders are shipped at flat rate of 12CHF
Shipping to the North America, Middle East, Asia, Australia,NZ: We will ship your order within 3 business days. Your products will be shipped priority shipping and will arrive within 10-15 business days from shipping date. The shipping cost will be calculated at checkout based on the final weight of the order. Customs or import duties as well as handling fees and taxes may be charged once the parcel reaches your country. These charges must be paid by the customer.
World Market order shippes at a flat rate of 35CHF
Note: World Market consists of limited countries only.
Order Tracking
Once your product is shipped we will send you a confirmation email with your tracking number. You can then track your package here: Die Post Track+Trace or DPD Tracking
For any issues or complication write to us : info@peacock-shop.com
Taxes, Custom and Import Duties
Within Switzerland: The prices for our products are listed prior to the addition of VAT. VAT in Switzerland is 8.1% and will be applied at checkout.
Shipping to the EU: The prices for our products are listed prior to the addition of VAT. Products shipped from Switzerland into the EU are subject to local VAT and may be subject to import duties. These will be collected upon delivery and is customer’s responsibility.
Other international destinations: Customs or import duties as well as handling fees and taxes may be charged once the parcel reaches your country. These charges must be paid by the customer. We are not responsible for any customs and import duty charges. The duties will vary by country and we suggest to check with your local post office.
Payment Methods
We accept payments by VISA, MASTERCARD, AMERICAN EXPRESS, Twint
If you would rather place an order by email, please do get in touch: info@peacock-shop.com
Product Returns or Exchange
In case you receive a product with some fault or damage, we will accept the product to be returned within 10 days of receipt of receipt. We make sure that our products are damage free and fault free and are of high quality. On occasion however items may need to be returned. Follow these steps if you wish to return the product.
Send us an e-mail at info@peacock-shop.com with the reason for your return.
Upon receipt of your e-mail, we'll send you the details along with address to ship back. Once we have received and inspected the returned items we will send you an e-mail. This will act as confirmation that a refund has been processed. Refunds are issued to the original method of payment. Please note that it may take up to 15 business days for the funds to appear on your account. Shipping costs will not be refunded. Shipping charges will be customer’s cost. NO RETURNS ACCEPTED FROM OUTSIDE SWITZERLAND , LIECHTENSTEIN