Politique de résiliation

1. General Information

This Purchase and Cancellation Policy applies to all orders placed through our online store. By placing an order, you agree to the terms outlined below.

2. Ordering Process

Once you have added products to your shopping cart and completed checkout, you will receive an automatic order confirmation by email.

This confirmation does not constitute acceptance of your order.

A binding contract is formed only when we send you a shipping confirmation or dispatch the goods.

3. Pricing & Payment

All prices are listed in [CHF] and include applicable VAT.

Shipping costs are shown separately before completing your purchase.

Payments are processed securely through our authorized payment provider.

4. Shipping & Delivery

Orders are usually dispatched within [2] business days.

Delivery times vary by destination and will be communicated during checkout.

We are not responsible for delays caused by postal services, customs, or unforeseen events.

5. Right of Withdrawal / Cancellation

You have the right to cancel your purchase within 14 days without giving any reason.

To exercise your right of withdrawal:

Notify us in writing (e.g., by email) within 14 days of receiving your order.

Return the items to us within another 14 days after notifying us.

Conditions for Returns:

Items must be unused, unworn, and in original packaging (including tags, labels, and boxes).

For hygienic reasons, returns of underwear, swimwear, or earrings cannot be accepted.

You are responsible for the return shipping costs, unless the product was delivered incorrectly or is defective.

Once we receive and inspect the returned goods, we will refund the purchase price using the same payment method you used.

6. Exchanges

If you would like to exchange an item for a different size or color, please place a new order and return the unwanted item according to our return policy.

7. Damaged or Defective Items

If you receive a damaged or faulty item, please contact us within 7 days of delivery.
We will provide a replacement or refund as soon as possible after assessing the issue.

8. Contact

For questions about your order or cancellation, please contact us at:
📧 info@peacock-shop.com
📞 +41 76 727 07 46
🏠 Nef Collections, Althofstr. 4, 8854 Siebnen, Switzerland